Returns & Refunds Policy

At Dynamic Store BD, we value your satisfaction and strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Policy

1.1. Eligibility for Returns

• Products are eligible for return if they are damaged, defective, or incorrect at the time of delivery.
• Products must be unused, in their original packaging, and include all original tags and accessories.

1.2. Return Timeframe

• Returns must be initiated within 7 days of receiving the product.

1.3. Non-Returnable Items
The following items are not eligible for return:

• Items marked as "Final Sale" or "Non-Returnable."
• Products damaged due to misuse or improper handling by the customer.

2. Refund Policy

2.1. Eligibility for Refunds
Refunds are issued only for approved returns that meet the eligibility criteria mentioned above.

2.2. Refund Process

• Refunds are processed within 7-10 business days after we receive and inspect the returned product.
• Refunds will be made in the form of cash at the time of product pickup or through the original payment method (if applicable).

2.3. Partial Refunds
Partial refunds may be issued for:

• Products returned in a slightly used or incomplete condition (subject to approval).

3. Exchange Policy

3.1. If you prefer an exchange instead of a refund, you can request a replacement for the same product or a similar product of equal value.
3.2. Exchanges are subject to product availability.

4. Conditions for Returns and Refunds

4.1. Products must be returned with a valid proof of purchase (order confirmation or invoice).
4.2. Products that do not meet the return eligibility criteria will not qualify for a refund or exchange.

5. Cancellation Policy

5.1. You can cancel your order before it is shipped by contacting our customer service team.
5.2. Orders cannot be canceled once they are dispatched.